Title Yes! on demand : how to create winning, customized library service / Kathy L. Middleton ; forword by Rivkah Sass.

Publication Info.

Santa Barbara, California ; Denver, Colorado : Libraries Unlimited, an imprint of ABC-CLIO, LLC, [2017]

Copies

Location	Call No.	Status
Berlin-Peck Memorial Library - Non Fiction	025.5 MIDDLETON	In-Library Use Only

Description	xvii, 123 pages ; 24 cm
Bibliography	Includes bibliographical references and index.
Contents	Heroes on the front line -- Shift in thinking required -- Yes! on demand -- Business yes! models -- Eliminate no -- Personalize service -- Break and fix rules.
Subject	Libraries -- Customer services.
	Public services (Libraries)
	Library employees -- In-service training.
	Public libraries -- United States -- Administration.
	Customer services -- United States -- Case studies.
	Customer services. (OCoLC)fst00885545
	Libraries -- Customer services. (OCoLC)fst00997384
	Library employees -- In-service training. (OCoLC)fst00997736
	Public libraries -- Administration. (OCoLC)fst01082643
	Public services (Libraries) (OCoLC)fst01083042
	United States. (OCoLC)fst01204155
Genre/Form	Case studies. (OCoLC)fst01423765
Added Author	Sass, Rivkah, writer of foreword.
Other Form:	Online version: Middleton, Kathy L. Yes! on demand. Santa Barbara, California : Libraries Unlimited, an imprint of ABC-CLIO, LLC, [2017] 9781440848544 (DLC) 2016046485
Standard No.	40026720963
ISBN	9781440848537 (paperback ;) (acid-free paper)
	144084853X (paperback ;) (acid-free paper)
	9781440848544 (ebook)

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