The choreography of presenting : the 7 essential abilities of effective presenters / Kendall Zoller and Claudette Landry ; foreward by rovert J. Garmston.
Includes bibliographical references (pages 127-129) and index.
Contents
Establish credibility -- Build and sustain rapport -- Read the group -- Balance task, process and group development -- Listen to and acknowledge participants -- Respond appropriately -- Recover with grace.