Title 50 powerful ideas you can use to keep your customers / by Paul R. Timm.

Publication Info.	Franklin Lakes, NJ : Career Press, [2002]
	©2002

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Location	Call No.	Status
Rocky Hill - Downloadable Materials	EBSCO Ebook	Downloadable
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Edition	3rd ed.
Description	1 online resource (158 pages)
Bibliography	Includes bibliographical references (pages 147-149) and index.
Summary	Publisher Fact Sheet The economic good times of the 1990s have given way to a bumpy ride in the early 2000s. Ultimately, every successful enterprise must attract, serve, and win the loyalty of customers by providing worthwhile products and delivering excellent service. This book is designed to make all managers and employees aware of simple yet powerful ideas which will result in dramatic improvements in service and customer loyalty.
	Annotation Turned-off customers produce devastating ripple effects that quickly drag companies into a morass of mediocrity, while organizations that apply a constant flow of customer-centered innovations see consistent strengthening of their customer base. This book will get all managers and employees thinking about the little things that can make all the difference.
Note	Print version record.
Subject	Customer services -- Management.
	Consumer satisfaction.
	Supervision of employees.
	BUSINESS & ECONOMICS -- Customer Relations.
	Consumer satisfaction.
	Supervision of employees.
	Customer services -- Management.
	Consumer satisfaction. (OCoLC)fst00876403
	Customer services -- Management. (OCoLC)fst00885552
	Supervision of employees. (OCoLC)fst01139044
Genre/Form	Electronic books.
Added Title	Fifty powerful ideas you can use to keep your customers
Other Form:	Print version: Timm, Paul R. 50 powerful ideas you can use to keep your customers. 3rd ed. Franklin Lakes, NJ : Career Press, ©2002 (DLC) 2001054396
ISBN	058546958X (electronic bk.)
	9780585469584 (electronic bk.)
	9781601637024 (electronic bk. ; Adobe Digital Editions)
	1601637020 (electronic bk. ; Adobe Digital Editions)

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