| Playing Time |
00h:52m:10s |
| Description |
data file rda |
| Note |
6/09/201512:00:00AM |
| Summary |
Learn how to design and implement customer service surveys, and turn the data into actions that can improve service quality. |
| Cast |
Presenter: Jeff Toister |
| Summary |
Customer surveys are rich sources of information and essential guides to areas where customer service teams can improve their focus. In this course, Jeff Toister provides step-by-step instructions for designing and implementing effective surveys and analyzing the results. He'll give you tips on increasing response rates, writing effective questions, and turning the data into actions that can improve service quality. |
| System Details |
Latest version of the following browsers: Chrome, Safari, Firefox, or Internet Explorer. Adobe Flash Player Plugin. JavaScript and cookies must be enabled. A broadband Internet connection. |
| Added Author |
linkedin.com (Firm)
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