| Playing Time |
00h:48m:24s |
| Description |
data file rda |
| Note |
5/23/201612:00:00AM |
| Summary |
Learn how to identify and address the unique challenges posed by serving customers over the phone. |
| Cast |
Presenter: Jeff Toister |
| Summary |
Customer service expert Jeff Toister helps customer service specialists develop the specific skills needed to help customers over the phone. Learn how to break the ice and develop rapport with the people you serve, even when you're pressed for time. Tune out distractions and develop listening skills that are critically important to phone service. Last, learn how to express empathy, de-escalate angry callers, and stay focused throughout the day. |
| System Details |
Latest version of the following browsers: Chrome, Safari, Firefox, or Internet Explorer. Adobe Flash Player Plugin. JavaScript and cookies must be enabled. A broadband Internet connection. |
| Added Author |
linkedin.com (Firm)
|
|
