| Playing Time |
01h:00m:35s |
| Description |
data file rda |
| Note |
3/04/201512:00:00AM |
| Summary |
Discover how to lead customer service teams to excellence and greatness. |
| Cast |
Presenter: Jeff Toister |
| Summary |
Secrets to managing customer service teams are revealed in this course by customer service expert Jeff Toister. Learn what separates great service from poor service, and how to set service team goals. Find out how to set up a team and customers for success, explore smart ways to measure service levels, and learn about the true cost of poor service. Plus, explore ways to optimize delivery to provide service that's faster, less costly, and better. |
| System Details |
Latest version of the following browsers: Chrome, Safari, Firefox, or Internet Explorer. Adobe Flash Player Plugin. JavaScript and cookies must be enabled. A broadband Internet connection. |
| Added Author |
linkedin.com (Firm)
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