| Playing Time |
00h:42m:35s |
| Description |
data file rda |
| Note |
5/01/202312:00:00AM |
| Summary |
Get tips for how to build a customer-centric culture from a LinkedIn customer experience expert. |
| Cast |
Presenter: Sam Stern |
| Summary |
If you want employees to deliver a great customer experience, it's important to build a customer-centric culture around them. In this course, learn how to build a culture focused on your customers, with LinkedIn customer experience expert Sam Stern. Sam shares the nuts and bolts of how to transform your business into one that's obsessed with customers and the customer experience. Sam shares his practical strategies, including how to: link your company culture to customer experiences; drive culture change; write a "why" statement for your culture transformation; gain executive support for culture transformation; and how to do a "bright spots" analysis to uncover existing customer-centric success stories. |
| System Details |
Latest version of the following browsers: Chrome, Safari, Firefox, or Internet Explorer. Adobe Flash Player Plugin. JavaScript and cookies must be enabled. A broadband Internet connection. |
| Genre/Form |
Instructional films.
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Educational films.
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| Added Author |
linkedin.com (Firm)
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