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Book Cover
book
BookBook
Author Spector, Robert, 1947-

Title The Nordstrom way : the inside story of America's # 1 customer service company / Robert Spector, Patrick D. McCarthy.

Publication Info. New York : Wiley, [1995]
©1995
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Copies

Location Call No. Status
 Berlin-Peck Memorial Library - Non Fiction  658.871 SPECTOR    Check Shelf
 West Hartford, Noah Webster Library - Non Fiction  658.871 SPECTOR    Check Shelf
Description ix, 244 pages : illustrations ; 22 cm
Note Includes index.
Contents America's #1 customer service company -- After the Gold Rush: A store is born -- The next generation: Perfecting "the Nordstrom way" -- The Nordstrom culture: Setting employees free -- "What's inside": Creating an inviting place -- A company of entrepreneurs: The "Nordies" versus the clock-punchers -- The art of selling: Retailing is a contact sport -- Customer service the Nordstrom way: The future -- Index.
Subject Customer services -- United States.
Nordstrom (Firm)
Department stores -- United States.
Added Author McCarthy, Patrick D.
ISBN 0471584967 alkaline paper
0471161608 paperback
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