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Book
Author
Boyett, Joseph H.
Title
The quality journey : how winning the Baldrige sparked the remaking of IBM / Joseph H. Boyett ; with Stephen Schwartz, Laurence Osterwise, and Roy Bauer.
Publication Info.
New York, NY : Dutton, 1993.
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Location
Call No.
Status
South Windsor Public Library - Non Fiction
338.761 BOYETT
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Description
xvi, 349 pages : illustrations ; 24 cm
Note
Includes index.
Subject
International Business Machines Corporation.
Computer industry -- United States -- Quality control.
Computer industry -- United States -- Management.
Malcolm Baldrige National Quality Award.
Added Author
Schwartz, Stephen B.
ISBN
0525936599
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