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Author Bernoff, Josh.

Title Empowered : unleash your employees, energize your customers, transform your business / Josh Bernoff, Ted Schadler.

Publication Info. Boston, Mass. : Harvard Business Press, [2010]
©2010

Copies

Location Call No. Status
 Middletown, Russell Library - Adult Nonfiction  658.4038 BER    Check Shelf
 South Windsor Public Library - Non Fiction  658.4038 BERNOFF    Check Shelf
 University of Saint Joseph: Pope Pius XII Library - Standard Shelving Location  658.4038 B529E    Check Shelf
 Wethersfield Public Library - Non Fiction  SMALL BUSINESS 658.4038 BERNOFF    Check Shelf
Description viii, 252 pages : illustrations ; 25 cm
Bibliography Includes bibliographical references and indexes.
Contents Why your business needs HEROes -- Employee HEROes and their projects -- Peer influence analysis -- Delivering groundswell customer service -- Empowering customers with mobile applications -- Amplifying your fans -- Do-it-yourself technology fuels the HERO compact -- Is your company ready for HEROes? -- Leading and managing HEROes -- Helping HEROes innovate -- Helping HEROes collaborate -- Keeping HEROes safe -- Supporting HEROes with technology innovation -- Becoming HERO-powered.
Subject Technological innovations -- Management.
Business enterprises -- Technological innovations.
Customer services -- Technological innovations.
Online social networks -- Economic aspects.
Added Author Schadler, Ted.
ISBN 9781422155639 hardcover alkaline paper
1422155633 hardcover alkaline paper
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