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Book
Author
Rosenbluth, Hal F.
Title
The customer comes second : and other secrets of exceptional service / Hal F. Rosenbluth and Diane McFerrin Peters.
Publication Info.
New York : Quill/Morrow, [1992]
©1992
Copies
Location
Call No.
Status
Manchester, Main Library - Non Fiction
338.4791 ROSENBLUTH
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Edition
First Quill edition.
Description
240 pages ; 21 cm
Bibliography
Includes bibliographical references (pages 231-234) and index.
Subject
Travel agents -- Management.
Added Author
Peters, Diane McFerrin.
ISBN
0688132464 paperback
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