Includes bibliographical references (pages 223-225) and index.
Contents
1: Risk issues management -- Outside-in thinking -- Issues management defined -- Planning an issues management programme - an issues management model -- CSR: the new moral code for doing business -- An issue ignored is a crisis ensured -- Implementing an issues management programme -- 2: Crisis management -- So it hits the fan - now what? -- Perception is the reality -- The media in crisis situations -- The legal perspective -- Planning for the unexpected -- Crisis communications management.