The Help Desk is the heart of most IT operations and the launch pad for many IT careers. Regas shows you how to identify your goal; the education you'll need; how to stand out when applying for the job; and what to do-- and not do-- after you land the job.
Contents
Introduction -- So you want to be an IT help desk engineer -- What you need to know -- Finding the right position for you -- Landing the job -- The part of tens.