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Author Pine, B. Joseph.

Title The experience economy : work is theatre & every business a stage / B. Joseph Pine II, James H. Gilmore.

Publication Info. Boston : Harvard Business School Press, [1999]
©1999

Copies

Location Call No. Status
 University of Saint Joseph: Pope Pius XII Library - Standard Shelving Location  658.8 P649E    Check Shelf
Description xii, 254 pages : illustrations ; 24 cm
Bibliography Includes bibliographical references (pages 207-230) and index.
Contents Step right up -- Welcome to the experience economy -- Setting the stage -- The show must go on -- Get your act together -- Experiencing less sacrifice -- A refreshing experience -- Work is theatre -- Performing to form -- Now act your part -- The customer is the product -- Finding your role in the world -- Exit, stage right.
Subject Product management.
Diversification in industry.
Customer services.
Added Author Gilmore, James H., 1959-
ISBN 0875848192
9780875848198
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