| Description |
xiv, 370 pages : illustrations ; 24 cm |
| Bibliography |
Includes bibliographical references (pages 337-360) and index. |
| Contents |
Getting a grip on the problem -- Setting the price of government -- Setting the priorities of government : buying results that citizens value (at the price they are willing to pay) -- Strategic reviews : divesting to invest -- Consolidation : smart mergers -- Rightsizing : the right work, the right way, with the right staff -- Buying services competitively -- Rewarding performance, not good intentions -- Smarter customer service : putting customers in the driver's seat -- Don't buy mistrust--eliminate it -- Using flexibility to get accountability -- Make administrative systems allies, not enemies -- Smarter work processes : tools from industry -- Leadership for a change -- Politics : truth, lies, and the campaign for public support. |
| Subject |
Fiscal policy -- United States -- States.
|
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Budget -- United States -- States.
|
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United States -- Politics and government.
|
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United States -- Appropriations and expenditures.
|
| Added Author |
Hutchinson, Peter, 1949-
|
| ISBN |
0465053637 alkaline paper |
|
