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Authors (1-9 of 9)
Michelli Joseph A 1960
1
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Driven to delight : delivering world-class customer experience the Mercedes-Benz way


Michelli, Joseph A., 1960- author.
New York : McGraw-Hill Education, [2016] 2016

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 West Hartford, Noah Webster Library - Non Fiction  658 MICHELLI    Check Shelf
2
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Leading the Starbucks way : 5 principles for connecting with your customers, your products and your


Michelli, Joseph A., 1960-
New York : McGraw-Hill Education, [2014] 2014

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 Glastonbury, Welles-Turner Memorial Library - Non Fiction  658.4 MICHELLI    Check Shelf
 Newington, Lucy Robbins Welles Library - Adult Department  658.4092 MICHELLI    Check Shelf
 West Hartford, Noah Webster Library - Non Fiction  658.4092 MICHELLI    Check Shelf
3
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Prescription for excellence : leadership lessons for creating a world-class customer experience from


Michelli, Joseph A., 1960-
New York : McGraw-Hill, [2011] 2011

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 Portland Public Library - Adult Department  658.4 MIC    Check Shelf
 South Windsor Public Library - Non Fiction  658.4092 MICHELLI    Check Shelf
4
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Prescription for excellence : leadership lessons for creating a world-class customer experience from


Michelli, Joseph A., 1960- author.
[New York] : McGraw-Hill, [2011] 2011

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 University of Saint Joseph: Pope Pius XII Library - Internet  WORLD WIDE WEB E-BOOK MCGRAW    Downloadable
University of Saint Joseph patrons, please click here to access this McGraw-Hill resource
5
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The Starbucks experience : 5 principles for turning ordinary into extraordinary


Michelli, Joseph A., 1960-
New York : McGraw-Hill, [2007] 2007

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 Bloomfield, Prosser Library - Adult Department  658 MIC    Storage
 Burlington Public Library - Adult Department  658 MIC    Check Shelf
 Farmington, Main Library - Adult Department  658 MIC    Check Shelf
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6
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Stronger through adversity : world class leaders share pandemic-tested lessons on thriving during th


Michelli, Joseph A., 1960- author.
New York City : McGraw Hill, [2021] 2021

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 Enfield, Main Library - Adult Department  658.4 MIC    Check Shelf
7
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 Enfield, Main Library - Adult Department  658.314 YOK    Check Shelf
8
Book on CD
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When fish fly : [lessons for creating a vital and energized workplace from the world famous Pike Pla


Yokoyama, John, 1940-
New York : Random House Audio, [2004] 2004

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Location Call No. Status
 Manchester, Main Library - Media Room  CD BOOK 658.314 YOKOYAMA    Check Shelf
9
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The Zappos experience : 5 principles to inspire, engage, and wow


Michelli, Joseph A., 1960-
New York : McGraw-Hill, ©2012. 2012

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Location Call No. Status
 Middletown, Russell Library - Adult Nonfiction  658.872 MIC    DUE 07-01-24
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