Title Putting the user first : 30 strategies for transforming library services / by Courtney Greene McDonald.

Publication Info.

Chicago : Association of College and Research Libraries, a division of the American Library Association, 2014.

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Location	Call No.	Status
Bristol, Main Library - Library Office	OFFICE 025.5 MCDONALD	In-Library Use Only
University of Saint Joseph: Pope Pius XII Library - Reference Material	Ref. Library Staff	DUE 01-23-24 Billed

Description	104 pages : illustrations ; 18 cm
Bibliography	Includes bibliographical references and index.
Contents	Admit -- Define -- Observe -- Notice -- Serve -- Obsess -- Sift -- Ask -- Curate -- Escape -- Evaluate -- Pretend -- Prioritize -- Stop -- Connect -- Care -- Listen -- Translate -- Polish -- Test -- Fail-cheerfully! -- Raid -- Anticipate -- Smile -- Defuse -- Sketch -- Engage -- Play -- Converse -- Leap.
Summary	User experience is everywhere. From your library's website to the signage by the elevators, everything contributes to the overall user experience of our patrons. Just one simple idea can transform your library: put the user first. But as you likely already know, just because something's simple doesn't mean it's easy. How best to identify, implement, and evaluate user-driven changes in order to improve physical and virtual services? The good news is that even small changes can make big headway. Putting the User First: 30 Strategies for Transforming Library Services will give you 30 hands-on strategies and practical suggestions to enable you to begin transforming your library, library services, and even your personal practice to be more responsive, effective and user-centered today.
Subject	Public services (Libraries)
	Academic libraries.
	Bibliothèques.
	Utilisateurs d'information.
	Evaluation.
	Academic libraries. (OCoLC)fst00794997
	Public services (Libraries) (OCoLC)fst01083042
	Benutzer (DE-588)4138534-2
	Bibliothek (DE-588)4006439-6
	Bibliothekspersonal (DE-588)4145271-9
	Wissenschaftliche Bibliothek (DE-588)4066573-2
	Diensten. (NL-LeOCL)078484618
	Vernieuwing. (NL-LeOCL)078941873
	Publik service på bibliotek.
	Vetenskapliga bibliotek.
ISBN	9780838987322 (pbk. ; alk. paper)
	083898732X (pbk. ; alk. paper)
Standard No.	40024266296

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Title Putting the user first : 30 strategies for transforming library services / by Courtney Greene McDonald.

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