Why most changes fail -- The stages of a successful change and what disrupts it -- Why people support you and why they resist -- The danger of knee-jerk reactions -- Ignore the context at your peril -- How to make a compelling case for change -- How to get started on the right foot -- How to keep change alive -- Getting back on track -- Expanding your ability to apply what you've learned -- Moving toward mastery.
Summary
Focuses on the critical people element in reengineering and restructuring efforts, and offers a new approach for transforming resistance in order to achieve positive outcomes and building lasting relationships.
