Title The Saturn difference : creating customer loyalty in your company / Vicki Lenz.

Publication Info.

New York : J. Wiley, 1999.

Copies

Location	Call No.	Status
University of Saint Joseph: Pope Pius XII Library - Standard Shelving Location	658.812 L575S	Check Shelf

Description	xiii, 274 pages : illustrations ; 23 cm
Bibliography	Includes bibliographical references and index.
Subject	Saturn Corporation.
	Consumer satisfaction.
	Customer relations.
ISBN	0471314498 alkaline paper

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