Your ability to communicate with clarity, courage and commitment is the key to success at work and in your personal life. Kuhnke takes the intimidation out of communicating and shows you step-by-step how to choose-- and use-- your words and body language wisely when it matters most.
Contents
Introduction -- Looking at the finer points of great communication -- Knowing what you want to achieve -- Grasping different communication styles -- Listening actively for total understanding -- Establishing rapport for effective communication -- Choosing the right attitude -- Speaking with clarity -- Getting yourself out of sticky situations -- Negotiating with finesse -- Communicating across cultures -- Communicating successfully through technology -- Ten (or so) tips for effective communication.
