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Book Cover
Author Kravitz, Richard, author.

Title Understanding clinical negotiation / Richard L. Kravitz, Richard L. Street, Jr.

Publication Info. New York : McGraw Hill, [2021]


Location Call No. Status
 University of Saint Joseph: Pope Pius XII Library - Internet  WORLD WIDE WEB E-BOOK MCGRAW    Downloadable
University of Saint Joseph patrons, please click here to access this McGraw-Hill resource
Description 1 online resource : illustrations, map
Bibliography Includes bibliographical references and index.
Contents Part I: Background and rationale. Clinical negotiation and the search for common ground -- The nature of patients' expectations and requests -- Part II: Barriers and strategies. Clinical negotiation in the contents of modern practice -- How communication fails -- Managing emotions in the clinical negotiation -- Strategies for successful clinical negotiation -- Part III: Applications. Negotiating requests for tests, referrals, and treatments -- Clinical negotiation and controlled substances -- Negotiating with hospitalized patients and their families -- Negotiating with physician colleagues and other health care professionals.
Summary "Patient relations, satisfaction, and engagement are more important than ever. Many patients today research their conditions online, and are the targets of marketing campaigns by hospitals, medical device manufacturers, and the pharmaceutical industry. As a result, some will bring a consumer mindset to the exam room and even demand tests and treatments that are of questionable value. This new health care landscape makes the ability to clinically negotiate with patients an increasingly important skill. Understanding Clinical Negotiation helps clinicians navigate patient desires toward mutually defined goals. The first guide of its kind, this important resource will equip clinicians with the insights and pragmatic skills needed to strike the right balance between care and costs, while ensuring the satisfaction and safety of every patient"--Publisher's description.
Note Description based on online resource; title from electronic title page (AccessMedicine, viewed on June 24, 2021).
Subject Patient-centered health care.
Medical personnel and patient.
Patient compliance.
Patient satisfaction.
Clinical competence.
Patient-Centered Care. (DNLM)D018802
Professional-Patient Relations. (DNLM)D011369
Patient Acceptance of Health Care. (DNLM)D010342
Clinical Decision-Making -- methods. (DNLM)D000066491Q000379
Negotiating. (DNLM)D017008
Added Author Street, R. L., Jr. (Richard L.), author.
Other Form: Print version: Kravitz, Richard. Understanding clinical negotiation New York : McGraw Hill, [2021] 9781260462494 (DLC) 2021019253 (OCoLC)1231957623
ISBN 9781260462500 electronic book
1260462501 electronic book
9781260462494 paperback
1260462498 paperback
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