| Description |
1 online resource (iv, 114 pages) : illustrations |
| Bibliography |
Includes bibliographical references (pages 105-107) and index. |
| Contents |
Cover -- TOC36;Table of Contents -- Preface -- CH36;146; Because you39;re human44; you39;ll have conflicts -- CH36;246; Naming your conflicts -- CH36;346; How do you react to conflicts63; -- CH36;446; What causes conflicts63; -- CH36;546; You can prevent some conflicts33; -- CH36;646; More ways to resolve your conflicts -- CH36;746; Learning from your conflicts -- Bibliography of resources on conflicts -- IDX36;Index -- About the author -- Last Page. |
| Summary |
Conflict causes stress, low morale, and decreased productivity. This pocket guide is for leaders who want to learn skills that will prevent and resolve conflicts and ensure a better working environment. Readers will learn how to recognize patterns of conflict, identify causes of conflict, prevent conflicts from developing (and escalating), and apply conflict resolution techniques. By mastering these skills managers will be able to better serve their employees, helping them to navigate through interpersonal conflicts and maintain workplace productivity. |
| Note |
Print version record. |
| Subject |
Interpersonal conflict.
|
|
Conflict management.
|
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Conflict (Psychology)
|
|
BUSINESS & ECONOMICS -- Leadership.
|
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SOCIAL SCIENCE -- Violence in Society.
|
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Conflict management. (OCoLC)fst00874778
|
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Conflict (Psychology) (OCoLC)fst00874763
|
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Interpersonal conflict. (OCoLC)fst00977374
|
| Genre/Form |
Electronic books.
|
| Added Title |
Dealing with conflict |
| Other Form: |
Print version: Hart, Lois Borland. Manager's pocket guide to dealing with conflict. Amherst, Mass. : HRD Press, ©1999 9780874254808 (DLC) 2002279182 (OCoLC)43437224 |
| ISBN |
9781599967523 (electronic bk.) |
|
1599967529 (electronic bk.) |
|
