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Title Customer service in libraries : best practices / edited by Charles Harmon, Michael Messina.

Publication Info. Lanham, Md. : Scarecrow Press, 2013.
Lanham : The Scarecrow Press, Inc., 2013.

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Location Call No. Status
 Rocky Hill - Downloadable Materials  EBSCO Ebook    Downloadable
Rocky Hill cardholders click here to access this title from EBSCO
Description 1 online resource (x, 108 pages) : illustrations.
Series Best practices in library services
Best practices in library services.
Bibliography Includes bibliographical references and index.
Summary In this book, nine librarians from across the country describe their libraries' best practices in this key area. Their contributions range from all encompassing customer service policies and models any library can both adapt and be proud of to micro-approaches that emphasize offering excellent user focused technology planning, picture book arrangement with patrons in mind, Web 2.0 tools to connect users with the library, establishing good service delivery chains, and making your library fantastic for homeschoolers. As past Public Library Association President Audra Caplan writes in her introduction to this book, "There is nothing magical about providing excellent customer service; it just takes the right people, the right philosophy and the passion to make it a reality." If you have got all that, here in this book are the best practices to make stellar customer service a reality for your library's users.
Contents Service is personal: the Howard County Library System customer service program / Lewis Belfont -- Technically speaking : technology planning as the backbone of good customer service / Karen C. Knox -- The Darien Library's picture book reorganization : a collection designed with patrons in mind / Kiera Parrott -- STARS : launching a customer service model in Riverside County / Mark Smith -- The collaborative conversation : connecting libraries and readers using Web 2.0 tools / Judi Repman -- Improving customer service by utilizing an existing technology innovatively / Adriana Gonzalez -- Service delivery chains as a strategy for improving library customer service / John Huber -- The buzz on patron service / Shannon Hodgins Halikias -- Make your library fantastic for homeschoolers / Abby Johnson.
Note Print version record.
Subject Public services (Libraries) -- United States.
Customer services -- United States.
LANGUAGE ARTS & DISCIPLINES -- Library & Information Science -- General.
Customer services. (OCoLC)fst00885545
Public services (Libraries) (OCoLC)fst01083042
United States. (OCoLC)fst01204155
Added Author Harmon, Charles, 1960-
Messina, Michael.
Other Form: Print version: 9781299148888 (DLC) 2012044861
ISBN 9780810887497 (electronic book)
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