Includes bibliographical references (pages 253-268) and index.
Summary
A primer on dealing with hard-to-reach people in virtually every scenario, defiant executives, angry employees, families in turmoil, warring couples, through use of well-honed psychological techniques.
Contents
Introduction; CHAPTER 1 The Five Social Appetites That Drive High Performance; CHAPTER 2 Monitoring the State of Repair of Your Human Capital; CHAPTER 3 Emotions: Soft or Hard?; CHAPTER 4 Social Appetite # 1: The Cooperation Appetite -- How to Merge Individual Employees into a Coordinated Superorganism; CHAPTER 5 Social Appetite # 2: The Competency Appetite -- How to Develop a Workplace Populated with Confident Experts; CHAPTER 6 Social Appetite # 3: The Skill-Deployment Appetite -- How to Design a Rewarding Workplace That Resonates with the Joy of Achievement.