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Book Cover
Bestseller
BestsellerE-Book
Author Anton, Jon.

Title Call center benchmarking : how good is "good enough" / by Jon Anton and David Gustin ; assisted by Stijn Spit.

Publication Info. West Lafayette, Ind. : Ichor Business Books/Purdue University Press, [2000]
©2000

Copies

Location Call No. Status
 University of Saint Joseph: Pope Pius XII Library - Internet  WORLD WIDE WEB E-BOOK Purdue    Downloadable
Please click here to access this Purdue resource
Description 1 online resource (viii, 84 pages) : illustrations.
data file rda
Series Customer access management
Customer access management.
Bibliography Includes bibliographical references (pages 75-76) and index.
Note Print version record.
Local Note Purdue University Press Purdue University Press Open Access Books
Language English.
Subject Call centers -- United States -- Management.
Benchmarking (Management) -- United States.
Benchmarking (Management) (OCoLC)fst00830291
Call centers -- Management. (OCoLC)fst00844327
United States. (OCoLC)fst01204155
Added Author Gustin, David, 1962-
Other Form: Print version: Anton, Jon. Call center benchmarking. West Lafayette, Ind. : Ichor Business Books/Purdue University Press, ©2000 155753215X (DLC) 00027224 (OCoLC)43567444
ISBN 9781557532152 (alkaline paper)
155753215X (alkaline paper)
155753215X (alkaline paper)
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