Includes bibliographical references (pages 204-228) and index.
Contents
Pt. I. Case Management as Policy -- 1. The development of case management -- 2. Policy tools and program strategy -- 3. Searching for distinctiveness -- Pt. II. Case Management as Practice -- 4. The practice of case management -- 5. Key practice dimensions in diverse settings -- 6. Critical practice questions and ethical decision-making -- Pt. III. Case Management as Professional Business -- 7. The management in case management -- 8. Profiles of case managers -- 9. Preparation for case management work -- 10. Regulating case management -- Pt. IV. Reflections -- 11. Through the looking glass.