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Author Gee, Jeff.

Title The winner's attitude : change how you deal with difficult people and get the best out of any situation / Jeff and Val Gee.

Publication Info. New York : McGraw-Hill, [2006]
©2006

Copies

Location Call No. Status
 Berlin-Peck Memorial Library - Non Fiction  658.8 GEE    Check Shelf
 Simsbury Public Library - Non Fiction  658.812 GEE    Check Shelf
Description vi, 214 pages ; 21 cm
Note Includes index.
Contents Introduction -- The brain switch -- Overcome your anger -- Understanding how amazing you are and the power you have -- From average to outstanding customer service -- Handling the work load -- Email is information not communication -- Become the observer, not the absorber -- Make stress work for you in your life -- How to really communicate using all your senses -- Accept yourself -- Everything starts with you -- Manifest the amazing you for yourself and your customer.
Bibliography Includes bibliographical references and index.
Subject Customer services.
Customer relations.
Interpersonal relations.
Added Author Gee, Val.
ISBN 0071467645 alkaline paper
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