Description |
vi, 214 pages ; 21 cm |
Note |
Includes index. |
Contents |
Introduction -- The brain switch -- Overcome your anger -- Understanding how amazing you are and the power you have -- From average to outstanding customer service -- Handling the work load -- Email is information not communication -- Become the observer, not the absorber -- Make stress work for you in your life -- How to really communicate using all your senses -- Accept yourself -- Everything starts with you -- Manifest the amazing you for yourself and your customer. |
Bibliography |
Includes bibliographical references and index. |
Subject |
Customer services.
|
|
Customer relations.
|
|
Interpersonal relations.
|
Added Author |
Gee, Val.
|
ISBN |
0071467645 alkaline paper |
|