LEADER 00000pam  22000004a 4500 
001    ocm61694727 
003    OCoLC 
005    20060512121733.0 
008    050914t20062006nyuac         001 0 eng   
010      2005026804 
020    0071467645|qalkaline paper 
035    (OCoLC)61694727 
040    DLC|beng|cDLC|dYDX|dBAKER|dVP@|dGUG 
042    pcc 
049    olay 
050 00 HF5415.5|b.G442 2006 
082 00 658.8/12|222 
100 1  Gee, Jeff. 
245 14 The winner's attitude :|bchange how you deal with 
       difficult people and get the best out of any situation /
       |cJeff and Val Gee. 
264  1 New York :|bMcGraw-Hill,|c[2006] 
264  4 |c©2006 
300    vi, 214 pages ;|c21 cm 
336    text|btxt|2rdacontent 
337    unmediated|bn|2rdamedia 
338    volume|bnc|2rdacarrier 
500    Includes index. 
504    Includes bibliographical references and index. 
505 0  Introduction -- The brain switch -- Overcome your anger --
       Understanding how amazing you are and the power you have -
       - From average to outstanding customer service -- Handling
       the work load -- Email is information not communication --
       Become the observer, not the absorber -- Make stress work 
       for you in your life -- How to really communicate using 
       all your senses -- Accept yourself -- Everything starts 
       with you -- Manifest the amazing you for yourself and your
       customer. 
650  0 Customer services. 
650  0 Customer relations. 
650  0 Interpersonal relations. 
700 1  Gee, Val. 
856 41 |3Table of contents|uhttp://www.loc.gov/catdir/toc/
       ecip0519/2005026804.html 
856 41 |3Table of contents 
856 41 |uhttp://www.loc.gov/catdir/toc/ecip0519/2005026804.html
       |3Contributor biographical information 
856 42 |uhttp://www.loc.gov/catdir/enhancements/fy0623/2005026804
       -b.html|3Publisher description 
856 42 |uhttp://www.loc.gov/catdir/enhancements/fy0623/2005026804
       -d.html 
938    Baker & Taylor|bBKTY|c16.95|d12.71|i0071467645|n0006593181
       |sactive 
994    02|bGUG