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Author Gage, Susan M.

Title The agile manager's guide to extraordinary customer service / by Susan M. Gage.

Publication Info. Bristol, Vt. : Velocity Business Pub., [1999]
©1999

Copies

Location Call No. Status
 University of Saint Joseph: Pope Pius XII Library - Standard Shelving Location  658.812 G133A    Check Shelf
Description 95 pages ; 22 cm.
Series The agile manager series
Agile manager series.
Contents Introduction -- Customers pay the bills -- Spread the word -- Gather information -- Develop a customer service analysis and action plan -- Present your strategy to management -- Set goals and policies -- Develop systems and assess information needs -- Give employees the power to act -- Hire and train well -- Support employees and provide incentives.
Subject Customer services.
Customer services. (OCoLC)fst00885545
Spine Title Extraordinary customer service
ISBN 1580990142
9781580990141
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