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Authors (1-2 of 2)
Friedman Nancy J
1
Bestseller
How to get your customers swearing by you, not at you : telephone doctor's guide to customer service
Friedman, Nancy J.
Amherst, Mass. : HRD Press, [2008] 2008
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Rocky Hill - Downloadable Materials
EBSCO Ebook
Downloadable
Rocky Hill cardholders click here to access this title from EBSCO
2
Book
Telephone skills from A to Z : the Telephone "Doctor" phone book
Friedman, Nancy J.
Menlo Park, Calif. : Crisp Publications, [1995] 1995
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Newington, Lucy Robbins Welles Library - Adult Department
658.812 FRIEDMAN
c.2
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