Title The four conversations : daily communication that gets results / Jeffrey Ford and Laurie Ford.

Publication Info.	San Francisco, CA : Berrett-Koehler Publishers, [2009]
	©2009

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Edition	1st ed.
Description	1 online resource (xiv, 238 pages).
Series	A BK business book
	BK business book.
Bibliography	Includes bibliographical references and index.
Note	Print version record.
Contents	Four conversations in a successful workplace -- Initiative conversations : create a future -- Understanding conversations : include and engage -- Performance conversations : ask and promise -- Closure conversations : create endings -- Using the four conversations -- Support the conversational workplace.
Summary	Annotation This book shows managers and employees how to use the right conversation at the right time, plan and start each conversation well, and finish each conversation effectively.
Subject	Communication in management.
	Interpersonal communication.
	Business communication.
	Business.
	BUSINESS & ECONOMICS -- Business Communication -- General.
	Business communication. (OCoLC)fst00842419
	Communication in management. (OCoLC)fst00870174
	Interpersonal communication. (OCoLC)fst00977344
	Communication in management.
	Interpersonal communication.
	Business communication.
Added Author	Ford, Laurie.
Other Form:	Print version: Ford, Jeffrey (Jeffrey D.). Four conversations. 1st ed. San Francisco, CA : Berrett-Koehler Publishers, ©2009 (DLC) 2009019310
ISBN	9781576759219 (electronic bk.)
	1576759210 (electronic bk.)
	9781609944551 (electronic bk.)
	1609944550 (electronic bk.)

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