| Edition |
First edition. |
| Description |
xv, 196 pages : illustrations ; 24 cm. |
| Series |
The Jossey-Bass management series |
|
Jossey-Bass management series.
|
| Bibliography |
Includes bibliographical references (pages 185-187) and index. |
| Contents |
Understanding the concept -- Recognizing the challenges -- Developing relationships of openness and trust -- Building collaboration and teamwork -- Managing by fact -- Supporting results through recognition and reward -- Creating a learning and continuously improving organization -- Getting and using feedback about yourself -- Glossary of TQM terms and tools -- TQM experts and publications you should know about. |
| Subject |
Total quality management.
|
| Added Author |
Finnigan, Jerome P., 1935-
|
| Added Title |
Top quality manager.
|
| ISBN |
1555425593 recycled, alk. paper $24.95 |
|
