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Book Cover
Author Schmidt, Warren H.

Title TQManager : a practical guide for managing in a total quality organization / Warren H. Schmidt, Jerome P. Finnigan.

Publication Info. San Fransisco : Jossey-Bass, [1993]


Location Call No. Status
 Windsor, Main Library - Adult Department  658.562 SC    Check Shelf
Edition First edition.
Description xv, 196 pages : illustrations ; 24 cm.
Series The Jossey-Bass management series
Jossey-Bass management series.
Bibliography Includes bibliographical references (pages 185-187) and index.
Contents Understanding the concept -- Recognizing the challenges -- Developing relationships of openness and trust -- Building collaboration and teamwork -- Managing by fact -- Supporting results through recognition and reward -- Creating a learning and continuously improving organization -- Getting and using feedback about yourself -- Glossary of TQM terms and tools -- TQM experts and publications you should know about.
Subject Total quality management.
Added Author Finnigan, Jerome P., 1935-
Added Title Top quality manager.
ISBN 1555425593 recycled, alk. paper $24.95
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