Title Going live : starting and running a virtual reference service / Steve Coffman ; with contributions by Michelle Fiander, Kay Henshall, and Bernie Sloan.

Publication Info.

Chicago : American Library Association, 2003.

Copies

Location	Call No.	Status
Manchester, Main Library - Non Fiction	OFFICE 025.524 COFFMAN	Check Shelf

Description	viii, 182 pages ; 23 cm
Bibliography	Includes bibliographical references (pages 157-176) and index.
Contents	Reference the first 100 years -- Getting started : designing virtual reference systems -- Managing virtual reference services -- Marketing virtual reference services -- Where do we go from here?
Subject	Electronic reference services (Libraries)
	Internet in library reference services.
ISBN	0838908500 alkaline paper

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