LEADER 00000cam  22000004a 4500 
001    ocm42667914 
003    OCoLC 
005    20050331000000.0 
008    991015t20002000caua          001 0 eng   
010       99050522 
015    GBA0-Z9356 
019    50301716 
020    0787950599|qhd|qalkaline paper 
035    (OCoLC)42667914 
040    DLC|beng|cDLC|dUKM|dC#P|dMUQ|dOCLCQ|dCBC 
042    pcc 
049    WHPP 
050 00 HD42|b.C56 2000 
082 00 650.1/3|221 
100 1  Cloke, Ken,|d1941- 
245 10 Resolving conflicts at work :|ba complete guide for 
       everyone on the job /|cKenneth Cloke, Joan Goldsmith. 
250    First edition. 
264  1 San Francisco :|bJossey-Bass,|c[2000] 
264  4 |c©2000 
300    xiv, 251 pages :|billustrations ;|c24 cm 
336    text|btxt|2rdacontent 
337    unmediated|bn|2rdamedia 
338    volume|bnc|2rdacarrier 
500    Includes index. 
505 0  Introduction: 8 paths from impasse to transformation -- 
       Understand the culture and context of the conflict -- 
       Listen with your heart -- Embrace and acknowledge emotions
       -- Search beneath the surface for hidden meaning -- 
       Separate what matters from what's in the way -- Learn from
       difficult behaviors -- Solve problems creatively and 
       negotiate collaboratively -- Explore resistance and 
       mediate before you litigate. 
650  0 Conflict management. 
650  0 Interpersonal relations. 
650  0 Personnel management|xPsychological aspects. 
650  0 Psychology, Industrial. 
650  0 Personnel management. 
650  0 Industrial relations. 
700 1  Goldsmith, Joan. 
856 41 |3Table of Contents|uhttp://www.loc.gov/catdir/toc/onix06/
       99050522.html 
994    90|bWHP