LEADER 00000cam  2200541Mi 4500 
001    ocn867482182 
003    OCoLC 
005    20160518080022.4 
006    m    eo  d         
007    cr ||||||||||| 
008    140104s2014    nyu    foab   001 0 eng d 
020    9781606495452|q(electronic bk.) 
020    1606495453|q(electronic bk.) 
035    (OCoLC)867482182 
040    NYBEP|beng|erda|epn|cNYBEP|dN$T|dE7B|dOCLCQ|dYDXCP|dOCLCQ
       |dOCLCO|dOCLCF|dCUS|dOCLCO|dOCLCA|dOCLCQ 
049    GTKE 
050  4 HD9980.5|b.C422 2014 
082 04 338.4|223 
100 1  Chang, C. M.|q(Ching Ming),|d1935-2024|eauthor. 
245 10 Achieving service excellence :|bmaximizing enterprise 
       performance through innovation and technology /|cC.M. 
       Chang. 
250    First edition. 
264  1 New York, New York (222 East 46th Street, New York, NY 
       10017) :|bBusiness Expert Press,|c2014. 
300    1 online resource (1 PDF (xiv, 130 pages)). 
336    text|btxt|2rdacontent 
337    computer|bc|2rdamedia 
338    online resource|bcr|2rdacarrier 
490 1  Service systems and innovations in business and society 
       collection,|x2326-2699 
500    Title from PDF title page (viewed January 4, 2014). 
500    Part of: 2013 digital library. 
504    Includes bibliographical references (pages 121-126) and 
       index. 
505 0  Preface -- 1. Service growth -- 2. Strategic 
       differentiation -- 3. Operational excellence -- 4. Take 
       charge, conclusions -- Notes -- References -- Index. 
520 3  As the service sectors play an increasingly important role
       in all economies worldwide, service executives and 
       professionals are well advised to recognize two main 
       pathways to achieving sustainable success in services, 
       namely, enhancing the strategic differentiation and 
       operational excellence of their service enterprises; 
       obviously, these executives and their employees need to 
       develop the knowledge and skills required to achieve such 
       success. This book discusses actionable methodologies 
       needed to generate creative ideas, including deciding on 
       which ones to pursue, how to justify projects financially,
       how to manage the development projects for innovative 
       services, how to reach out to customers, and how to offer 
       them superior service support. 
650  0 Service industries. 
650  7 BUSINESS & ECONOMICS|xIndustries|xGeneral.|2bisacsh 
650  7 Service industries.|2fast|0(OCoLC)fst01113407 
776 08 |iPrint version:|z9781606495445 
830  0 2013 digital library. 
830  0 Service systems and innovations in business and society 
       collection.|x2326-2699 
914    ocn867482182 
994    93|bGTK