| Edition |
Second edition. |
| Description |
xvii, 461 pages : illustrations ; 23 cm |
| Bibliography |
Includes bibliographical references and indexes. |
| Contents |
Introduction to reference and information services -- Determining the question : in-person, telephone, and virtual reference interviews -- Finding the answer : basic search techniques -- Answering questions about books, magazines, newspapers, libraries and publishing, and bibliographic networks : bibliographic resources -- Answering questions about anything and everything : encyclopedias -- Answering questions that require handy facts : ready reference sources -- Answering questions about words : dictionaries -- Answering questions about events and issues, past and present : indexes and full-text databases -- Answering questions about health, law, and business : special guidelines and sources -- Answering questions about geography, countries, and travel : atlases, gazetteers, maps, geographic information systems, and travel guides -- Answering questions about the lives of people : biographical information sources -- Answering questions about governments : government information sources -- When and how to use the Internet as a reference tool -- Reader's advisory work / Mary K. Chelton -- Reference work with children and young adults / Mary K. Chelton -- Information literacy in the reference department -- Selecting and evaluating reference materials -- Managing reference departments -- Assessing and improving reference services -- Reference 2.0 -- The future of information service. |
| Subject |
Reference services (Libraries)
|
|
Electronic reference services (Libraries)
|
|
Reference books -- Bibliography.
|
|
Electronic reference sources -- Directories.
|
| Added Author |
Hiremath, Uma.
|
| Added Title |
Reference and information services in the twenty-first century |
| ISBN |
9781555706722 alkaline paper |
|
155570672X alkaline paper |
|
