The big book of customer service training games : quick, fun activities for training customer service reps, salespeople, and anyone else who deals with customers / Peggy Carlaw, Vasudha Kathleen Deming.
It's Who You Are -- What You Say and How You Say It -- Make the Connection -- Here's Looking at You -- Make It a Great Day -- Stop, Look, and Listen -- The Sky's the Limit -- When the Going Gets Tough -- Wait! That's Not All. What About Us?
