Includes bibliographical references (pages 195-197) and index.
Contents
pt. 1. Interview preparation -- 1. Questioning techniques -- 2. Communication and listening techniques -- 3. Non-verbal communication and body language -- 4. Interviews -- pt. 2. Interview processes -- 5. Job analysis, design of work and exit interviews -- 6. Recruitment and selection -- 7. Performance appraisal -- 8. Attendance and absence management -- 9. Discipline and grievance management -- 10. Accident investigation.
Summary
"The Interviewer's Handbook is a comprehensive guide to conducting formal employee interviews and provides the reader with tools for handling and achieving the best results from these formal settings. Best practice information and easy-to-follow guidance are included."--Jacket.