Part one: Rethinking supervision and performance -- New perspectives on supervising professionals -- Supervisory concepts and patterns of practice -- Role of the first-line supervisor -- Key supervisory functions -- Part two: Organizational and management options for human service organizations -- Organizational factors affecting supervision -- Impact of managerial styles on supervisors' behavior -- Part three: Enhancing supervisory practice -- Supervisors as leaders -- Participating in organizational planning -- Organizing day-t-day service operations -- Managing to enhance performance -- Promoting professional development -- Being an effective supervisor: balancing role demands and personal goals -- Part four: Implementing new patterns of supervision and management -- Initiating changes in the work unit: what supervisors can do -- Planning and managing organizational change: guidelines for top administrators.