Title Managing aggression / Ray Braithwaite.

Publication Info.

London ; New York : Routledge, 2002.

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Location	Call No.	Status
University of Saint Joseph: Pope Pius XII Library - Internet	WORLD WIDE WEB E-BOOK EBSCO	Downloadable
Please click here to access this EBSCO resource

Description	1 online resource (ix, 184 pages).
Series	The social work skills series ; 1
	Social work skills series ; 1.
Note	"Communitycare."
Bibliography	Includes bibliographical references (pages 178-181) and index.
Note	Print version record.
Contents	1. Workplace culture. The culture of inevitability. Strategy: defining 'violence'. The 'a part of the job' culture. The no-value culture. Implementing change. Strategy: the concept of zero tolerance. Strategy: sanctions. Influencing workplace culture -- individual level. Influencing public opinion -- 2. Causes of aggression -- 3. Assessing risk. What the law requires. A definition of violence. What elements make up a risk assessment? Risk assessment -- the format. Applying the model -- 4. Organisational responses to violence towards staff. Under-reporting. Proactive approaches -- 5. Managing aggression. pt. A. The effective use of body language. pt. B. Assertiveness. pt. C. Defusion techniques. pt. D. Physical interventions.
Summary	How to manage and respond to escalating violence towards staff working in the human services is a pressing professional problem. Managing Aggression is a book for anyone who has ever faced, or is likely to face, aggression at work.
Local Note	EBSCOhost SocINDEX with Full Text
Subject	Violence in the workplace.
	Anger in the workplace.
	Aggressiveness.
	BUSINESS & ECONOMICS -- Motivational.
	BUSINESS & ECONOMICS -- Mentoring & Coaching.
	Aggressiveness. (OCoLC)fst00800263
	Anger in the workplace. (OCoLC)fst00808798
	Violence in the workplace. (OCoLC)fst01167311
Other Form:	Print version: Braithwaite, Ray, 1950- Managing aggression. New York : Routledge, 2001 (DLC) 2001019954
ISBN	0203242122 (electronic book)
	9780203242124 (electronic book)
	0415243807 (paperback)
	9780203193914
	0203193911
	9780415243803
	0415243793

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Title Managing aggression / Ray Braithwaite.

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