| Description |
1 online resource |
| Note |
Online resource; title from PDF title page (EBSCO, viewed September 10, 2015) |
| Bibliography |
Includes bibliographical references and index. |
| Contents |
pt. I. Developing successful nurse communication. 1. Communication and behavior : A vision of successful nurse communication ; A behavioral approach to communication ; Communication styles and types ; Models of communication ; Variables that affect communication -- 2. Emotional intelligence : Models of emotional intelligence ; Emotional intelligence in nursing -- 3. Respectful and effective listening : Why listening is vital ; Listening styles ; Stages of listening ; Becoming a respectful listener ; GRRRR: a model for great listening ; Receiving feedback -- 4. Assertiveness : Why assertiveness is vital ; SBAR model ; I-statements ; Providing feedback. |
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pt. II. Why successful nurse communication is critical. 5. Patient safety : Defining patient safety ; A brief history of patient safety ; Primary organizations involved in patient safety ; Sentinel event statistics ; Root cause analysis ; Addressing sentinel events with communication -- 6. Patient experience : Therapeutic relationships ; Patient experience ; Motivational interviewing -- 7. Respectful workplaces : Types of abusive and disrespectful behavior ; Studying a pervasive problem ; Abusive and disrespectful behavior from patients ; Changing abusive behavior using respectful communication -- 8. Managing stress and strategies for self-care : Self-care ; The demands of nursing and stress ; Combating stress with self-care and communication. |
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pt. III. Organizations and successful nurse communication. 9. Understanding organizational culture : The significance of organizational culture ; Types of organization cultures ; Explicit and implicit rules in organizational culture -- 10. Collaboration and team development : Healthcare teams ; Stages of team development ; Teambuilding strategies ; Hierarchy and teamwork -- 11. Complex adaptive systems : Complicated versus complex systems ; A paradigm shift to complexity science ; Understanding complex adaptive systems ; Major properties of complex adaptive systems ; The complexity of nursing work -- 12. Change agents, quality improvement, and the learning organization : Nurses as change agents ; Quality improvement ; The learning organization ; Culture change ; Honoring nurses of the present. |
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pt. IV. Successful nurse communication in action. 13. Diversity, inclusion, and dignity : Diversity among healthcare consumers and within nursing ; Developing a positive attitude toward diversity ; Cultural competence ; Being open to diversity and creating a climate of inclusion ; Rankism and dignity -- 14. Health information technology and digital communication : Health information technology ; Digital communication -- 15. Preparing for leadership : Preparing nurse leaders ; Leadership competencies ; Leadership models in nursing ; Leadership styles ; Fundamentals of delegation ; Conflict management -- From theory to practice. |
| Subject |
Communication in nursing.
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Nursing -- Methods.
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Nurse and patient.
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HEALTH & FITNESS / Holism.
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HEALTH & FITNESS / Reference.
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MEDICAL / Alternative Medicine.
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MEDICAL / Atlases.
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MEDICAL / Essays.
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MEDICAL / Family & General Practice.
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MEDICAL / Holistic Medicine.
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MEDICAL / Osteopathy.
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Communication in nursing. (OCoLC)fst00870212
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Nurse and patient. (OCoLC)fst01041457
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Nursing. (OCoLC)fst01041731
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| Genre/Form |
Methods (Music) (OCoLC)fst01423850
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| Other Form: |
Print version: 0803639457 9780803639454 (OCoLC)881437745 |
| ISBN |
9780803646612 (electronic bk.) |
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0803646615 (electronic bk.) |
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9780803639454 |
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0803639457 |
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