Are you a builder or a climber? -- The management matrix -- The cause of micromanagement -- The Cure for micromanagement -- Becoming an expert about the people you manage -- The myths of motivation -- The power of water cooler conversations-- The do's and don'ts of delegating -- Maintaining a balanced diet of meetings -- Listen, or this won't work -- Resolve to resolve all conflict -- Poor training: a leading cause of trouble -- Failure is an option -- Celebrate achievement