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Altman Ellen
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Assessing service quality : satisfying the expectations of library customers


Hernon, Peter.
Chicago : American Library Association, 1998. 1998

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 Bristol, Main Library - Reference Material  OFFICE RE025.5 H43    In-Library Use Only
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Assessing service quality : satisfying the expectations of library customers


Hernon, Peter.
Chicago : ALA Editions, an imprint of the American Library Association, 2015. 2015

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 Rocky Hill - Downloadable Materials  EBSCO Ebook    Downloadable
Rocky Hill cardholders click here to access this title from EBSCO
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Managing for results : effective resource allocation for public libraries


Nelson, Sandra S.
Chicago : American Library Association, [2000] 2000

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 South Windsor Public Library - Non Fiction  PROF CL 015.1974 N33M    Check Shelf
 South Windsor Public Library - Non Fiction  PROF CL 015.1974 N33M c.2  Check Shelf
 South Windsor Public Library - Non Fiction  PROF CL 015.1974 N33M c.3  Check Shelf
Altman Gaylene
4
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Fundamental & advanced nursing skills


Altman, Gaylene.
Clifton Park, NY : Delmar Cengage Learning, [2010] 2010

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 University of Saint Joseph: Pope Pius XII Library - Internet  WORLD WIDE WEB E-BOOK R2    Downloadable
University of Saint Joseph patrons, please click here to access this R2 resource
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