| Description |
288 pages : illustrations ; 22 cm |
| Note |
At head of title: Adams. |
| Bibliography |
Includes bibliographical references (pages 283-284) and index. |
| Contents |
The customer obsession: the mission statement -- Success obstacles -- The service triangle: centering on the customer -- Understanding your customers -- Building your strategy -- Instilling spirit -- The added value of customer-friendly systems -- Creating your service surrogate -- Ten critical success factors: doing the right things with the right people -- Bending the envelope -- Getting back to you -- Appendix. |
| Subject |
Customer services.
|
| Added Title |
Adams service, service, service |
| ISBN |
1558507582 |
|
