Description |
xv, 165 pages ; 23 cm |
Bibliography |
Includes bibliographical references (pages 159-160) and index. |
Contents |
The new library workplace : not so quiet -- Three keys to a safer library : security-aware staff, creative customer service skills, and enforced codes of conduct -- Challenging patron behaviors -- Common types of challenging patrons -- Understanding threats and getting help -- Workplace violence : awareness, prevention, and response -- Conducting your own site security survey -- Community partnerships : law enforcement, mental health , and homeless services -- Staff development for a safer library -- Appendix A. Library security survey checklist -- Appendix B. Sample library security suggestions for site survey reports -- Appendix C. Sample staff training exercises -- Appendix D. Want less stress? : try more B.R.E.A.D.S. |
Summary |
Many libraries set up a training program on conflict resolution and workroom security only after a problem patron situation has become unbearable. Albrecht shows that preparedness is an essential part of library security, on the employee level as well as on the administrative level. |
Subject |
Libraries -- Security measures.
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Library buildings -- Safety measures.
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Libraries -- Security measures.
(OCoLC)fst00997437
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Library buildings -- Safety measures.
(OCoLC)fst00997665
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ISBN |
9780838913307 (paper : pbk. : alk. paper) |
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083891330X (paper : pbk. : alk. paper) |
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9780838913543 (PDF) |
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0838913547 (PDF) |
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9780838913550 (ePub) |
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0838913555 (ePub) |
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9780838913567 (Kindle) |
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0838913563 (Kindle) |
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