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Author Albrecht, Steve, 1963- author.

Title Library security : better communication, safer facilities / Steve Albrecht.

Publication Info. Chicago : ALA Editions, an imprint of the American Library Association, 2015.

Copies

Location Call No. Status
 Bristol, Main Library - Library Office  OFFICE 025.82 ALBRECHT    In-Library Use Only
 Middletown, Russell Library - Office  OFF 025.82 ALB    Check Shelf
 New Britain, Main Library - Non Fiction  025.82 AL15    Check Shelf
Description xv, 165 pages ; 23 cm
Bibliography Includes bibliographical references (pages 159-160) and index.
Contents The new library workplace : not so quiet -- Three keys to a safer library : security-aware staff, creative customer service skills, and enforced codes of conduct -- Challenging patron behaviors -- Common types of challenging patrons -- Understanding threats and getting help -- Workplace violence : awareness, prevention, and response -- Conducting your own site security survey -- Community partnerships : law enforcement, mental health , and homeless services -- Staff development for a safer library -- Appendix A. Library security survey checklist -- Appendix B. Sample library security suggestions for site survey reports -- Appendix C. Sample staff training exercises -- Appendix D. Want less stress? : try more B.R.E.A.D.S.
Summary Many libraries set up a training program on conflict resolution and workroom security only after a problem patron situation has become unbearable. Albrecht shows that preparedness is an essential part of library security, on the employee level as well as on the administrative level.
Subject Libraries -- Security measures.
Library buildings -- Safety measures.
Libraries -- Security measures. (OCoLC)fst00997437
Library buildings -- Safety measures. (OCoLC)fst00997665
ISBN 9780838913307 (paper : pbk. : alk. paper)
083891330X (paper : pbk. : alk. paper)
9780838913543 (PDF)
0838913547 (PDF)
9780838913550 (ePub)
0838913555 (ePub)
9780838913567 (Kindle)
0838913563 (Kindle)
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