| Description |
1 online resource (xxii, 257 pages) : illustrations (chiefly color) |
| Access |
Open access GW5XE |
| Bibliography |
Includes bibliographical references and index. |
| Contents |
Intro -- Preface -- Chapter Outline -- Acknowledgements -- Contents -- About the Authors -- List of Figures -- List of Tables -- Part I: Context and Project Background -- Chapter 1: ``Leapfrog Technologý́: Locating Older (South) Africans at the ICT Interface -- 1.1 Introduction -- 1.2 Background Trends -- 1.2.1 Poverty, Unemployment, Illiteracy and Social Protection -- 1.2.2 Migration -- 1.2.3 HIV and AIDS -- 1.2.4 Rise in Non-Communicable Diseases -- 1.2.5 Families and Intergenerational Relations -- 1.3 Ageing in (South) Africa -- 1.3.1 Demographic Transition |
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1.3.2 Epidemiological Transition -- 1.4 ICT Penetration in (South) Africa -- 1.5 Locating Older Persons at the ICT Interface -- 1.5.1 Key Cross-Cutting Strategic Considerations -- 1.5.2 Key Domains for Older Persons at the ICT Interface -- 1.6 Conclusion -- References -- Chapter 2: Municipal Service Delivery to Older Persons: Contextualizing Opportunities for ICT Interventions -- 2.1 Municipal Service Delivery for all Ages -- 2.2 A Law and Policy Framework that Protects, Enables, and Directs -- 2.2.1 International Policy Calling for Inclusivity at the Local Level |
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2.2.2 A South African Law and Policy Framework that Protects the Vulnerable, Enables Action, and Directs those Responsible for... -- 2.3 Baseline Assessment of What Transpires in Relation to Service Delivery -- 2.3.1 Perspectives of Local Government Officials -- 2.3.1.1 Method -- 2.3.1.2 Findings -- 2.3.2 Perspectives of Older Citizens -- 2.3.2.1 Method -- 2.3.2.2 Findings -- 2.4 Critical Reflections towards ICT Interventions -- 2.5 Conclusion -- References -- Chapter 3: Older South Africanś Access to Service Delivery through Technology: A Process Overview -- 3.1 Introduction |
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3.2 The Research Journey -- 3.3 Data-Collection Initiatives -- 3.3.1 Communities and Stakeholders in Context -- 3.3.1.1 Communities -- 3.3.1.2 Stakeholders -- 3.4 Self-Funded Study (2014)iGNiTe: Older Individualś Cell Phone Use and Intra/Intergenerational Networks -- 3.4.1 Questionnaire -- 3.4.2 Qualitative Data-Collection Methods -- 3.4.3 Older Individualś Participation -- 3.5 Funded Project (2017): we-DELIVER: Holistic Service Delivery to Older People by Local Government through ICT -- 3.5.1 Revised Questionnaire -- 3.5.2 Qualitative Data -- 3.5.3 Older Individualś Participation |
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3.6 Approaches Adopted -- 3.7 Social Engagement Facilitation Strategies -- 3.7.1 Familiarity with Sociocultural Context -- 3.7.2 Dyads and Small Groups -- 3.7.3 Socializing -- 3.8 Dissemination -- 3.8.1 Older Persons -- 3.8.2 SALGA and Age-in-Action -- 3.8.3 Department of Public Service and Administration (DPSA) -- 3.9 Conclusion -- References -- Part II: Principles, Processes and Applications -- Chapter 4: Situationally and Relationally Guided Ethical Conduct for Researchers: A Community-Based Research Project to Design -- 4.1 The Dilemma of Conducting Community-Based Research Ethically from a Universalist Perspective |
| Summary |
This open access book presents a step-by-step journey to address the problem of ineffective service delivery by local government that led to the leveraging of new technology to benefit older individuals. Based in South Africa, this exploration is in one sense peculiar to its setting--developing country with huge inequalities--but the story goes beyond the immediate geographical setting of (South) Africa and transcends the temporal aspect of ICT technology. It reflects on older persons' participation, negotiation, and transition in the development of a technology artefact that offers the potential to access services and activities, and to participate in an inclusive society for all ages. This theme has wider resonance, and demonstrates a phenomenon witnessed in different ways and stages across the globe: cohorts of older persons negotiating waves of updated and new technologies. This edited volume details a workable, transdisciplinary and relational approach to 21st-century ICT innovation that helps create a technology artefact tailored for purpose. Worldwide, it is anticipated that care needs of older populations will outstrip available resources. Sub-Saharan Africa lacks relevant long-term care systems for older persons, and technology could play a crucial role in supporting families, communities and government in vital care management. This volume addresses, in three parts, the under-explored topic of age-inclusive ICT development and use in resource-poor countries. Part 1, Context and Project Background, sets out ICT service delivery to older persons globally and within South Africa, drawing on guiding legislative frameworks. It discusses the we-DELIVER project as an example of developing and applying age-inclusive technology in developing countries. Part 2, Principles, Process and Applications, proposes situationally and relationally informed ethical conduct in applying community-based research; the development of a questionnaire and application to present first-time baseline findings of older South Africans' cell phone use, highlighting its intergenerational facilitation. The development of the Yabelana (alluding to "sharing" ecosystem (consisting of a website, an app, and an unstructured supplementary service data (USSD) code) turned out to be a first of its kind: a digital self-sustaining technology artefact that serves as an eDirectory to provide information about local services or events for (but not exclusively) older individuals. Part 3, Critical Reflections and the Way Forward, considers the inclusion of marginalized older individuals and the future of ICT and cell phone technology to inform research, practice, and policy. This topical edited volume is of interest to social science researchers and students as well as policy makers and practitioners dealing with the life course, ageing and age care, intergenerational issues, technology, social policy, and social work. |
| Note |
Description based upon print version of record. |
| Local Note |
Springer Nature Springer Nature - SpringerLink eBooks - Fully Open Access |
| Subject |
Older people -- Services for -- South Africa.
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Technology and state -- South Africa.
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Technology and older people -- South Africa.
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Older people -- Services for
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Technology and older people
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Technology and state
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South Africa https://id.oclc.org/worldcat/entity/E39PBJcWtkkqd3cMmFw9GBdYT3
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| Added Author |
Roos, Vera, editor.
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Hoffman, Jaco, editor.
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| Other Form: |
Print version: Roos, Vera Age-Inclusive ICT Innovation for Service Delivery Cham : Springer International Publishing AG,c2022 9783030946050 |
| ISBN |
9783030946067 (electronic bk.) |
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3030946061 (electronic bk.) |
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9783030946050 |
| Standard No. |
10.1007/978-3-030-94606-7 doi |
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