| Edition |
Third edition. |
| Description |
xxiii, 1292 pages : illustrations ; 23 cm. + 1 CD-ROM (4 3/4 in.). |
| Series |
Exam cram |
|
Exam cram.
|
| Note |
Includes index. |
| Contents |
Introduction -- How this book is organized -- Convention used in this book -- Special elements -- Test taking tips -- 1: Basic PC Terms And Concepts -- Introduction -- PC system -- System unit cases -- Form factors -- Power supplies -- System boards (Motherboards) -- Microprocessor -- Chipsets -- Memory units (RAM and ROM) -- Basic input/output systems -- System configuration settings -- Expansion slots -- Adapter cards -- Data storage devices -- Removable storage -- Peripherals and ports -- Video displays -- Printers -- Exam prep questions -- Answers and explanations -- Challenge solution -- 2: PC System Boards -- Introduction -- System board form factors -- ATX system boards -- BTX system boards -- Low-profile form factors -- Pentium chipsets -- System bus speeds -- Expansion slots -- PCI local bus -- PCI-X -- PCI express -- AGP slots -- Audio modem risers and communication networking risers -- I/O ports -- Onboard disk drive connections -- SCSI connections -- Processor socket specifications -- AMD slots and sockets -- DRAM sockets -- CMOS RAM -- CMOS setup utilities -- Exam prep questions -- Answers and explanations -- Challenge solutions -- 3: Microprocessors -- Introduction -- Intel microprocessors -- Pentium processor -- Advanced pentium architectures -- Intel dual-core processors -- Advanced Intel microprocessor technologies -- AMD processors -- Athlon 64 processors -- Duron processors -- Athlon dual-core processors -- Opteron processors -- Microprocessor clock speeds -- Processor power supply levels -- Configuring microprocessors and buses -- Fans, heat sinks, and cooling systems -- BTX thermal module -- Advanced cooling systems -- Cache memory -- Exam prep questions -- Answers and explanations -- Challenge solution -- 4: Random Access Memory -- SRAM and DRAM -- SRAM -- Memory overhead -- Error checking and correcting -- Cache memory operations -- RAM packaging -- RIMM -- RAM speed ratings -- Exam prep questions -- Answers and explanations -- Challenge solution -- 5: Data Storage Systems -- Introduction -- Personal video recorders -- RAID systems -- Floppy disk drives -- Magnetic tape drives -- Optical storage -- CD-ROM drives -- DVDs -- Disk drive interfaces -- Internal disk drive interfaces -- IDE/ATA interface -- Serial ATA interface -- Floppy drive interface -- Small computer system interface -- Removable storage -- Flash memory -- Exam prep questions -- Answers and explanations -- 6: Ports and Peripherals -- Input/output interfaces -- Initiating I/O transfers -- System resource allocations -- Ports, cables, and connectors -- PS/2 connectors -- Universal serial bus -- IEEE-1394 FireWire bus -- Multimedia connections -- Legacy ports -- Parallel printer ports -- RS-232 serial ports -- Game ports -- Typical peripheral systems -- Keyboards -- Pointing devices -- Exam prep questions -- Answers and explanations -- Challenge solutions -- 7: Installing, Upgrading, Configuring And Optimizing PC Components -- Installing storage devices -- Installing internal storage devices -- HDD installation -- Installing SCSI adapter cards -- Installing CD-ROM/DVD drives -- Installing CD-RW and DVD-RW drives -- Installing a floppy disk drive -- Installing external storage devices -- Upgrading and optimizing disk drives -- HDD upgrading -- Disk drive subsystem enhancements -- Installing video/monitor systems -- Installing standard PC input devices -- Installing scanners -- Installing bar code scanners -- Installing sound cards -- Installing digital cameras -- Installing adapter card-bases peripherals -- Installing devices using USB, IEEE-1394, PCMCIA, and IrDA -- Upgrading peripheral devices -- Exam prep questions -- Answers and explanations -- Challenge solutions -- |
|
8: Basic Troubleshooting And Preventative Maintenance Techniques --Basic PC troubleshooting -- Diagnostic and repair tools -- Gathering information -- Initial troubleshooting steps -- Symptons/error codes -- Determining hardware/software/configuration problems -- Using a multimeter -- Field-replaceable unit troubleshooting -- Basic preventive maintenance -- Cleaning -- Preventive maintenance procedures -- Protecting display systems -- Protecting hard disk drives -- Protecting removable media drives -- Protecting input devices -- Preventive maintenance scheduling -- Exam prep questions -- Answers and explanations -- Challenge solutions -- 9: Advanced PC Troubleshooting -- Advanced diagnostics -- Isolating power supply problems -- Checking a dead system -- Troubleshooting the system board -- System board systems -- Configuration checks -- Hardware checks -- Troubleshooting keyboard problems -- Troubleshooting mouse problems -- Troubleshooting video systems -- Troubleshooting HDDs -- Troubleshooting CD-ROMs and DVD drives -- Troubleshooting FDDs -- Trouble shooting Tape drives -- Troubleshooting other removable storage systems -- Troubleshooting port problems -- IEEE-1394 adapters and ports -- Troubleshooting sound cards -- Troubleshooting front panel connections -- Exam prep questions -- Answers and explanations -- Challenge solutions -- 10: Portable Computer Fundamentals -- Inside portables -- Portable system boards -- Microprocessors in portables -- Pentium IIIM and 4M processors -- Pentium M processors -- Centrino -- Pentium M Celerons -- Core duo processors -- AMD mobile processors -- Portable memory -- Upgrading portable memory -- Portable drives -- Upgrading/replacing portable drives -- Portable display types -- Liquid Crystal displays -- Portable keyboards -- Trackballs -- Touch pads -- Pointing sticks -- External portable I/O -- Peripheral storage devices -- External FDDs -- External CD-ROM drives -- External CD-RW and DVD-RW drives -- Removable storage -- Installing external storage devices -- PC cards -- Cardbus -- Adding PC card memory -- Installing PC cards -- Installing PC card support -- Mini PCI express cards -- Networking portables -- Wireless networking with portables -- Portable power sources -- Power consumption -- Power management -- Docking stations -- Port replicators -- Portable system upgrading -- Upgrading batteries -- Upgrading PC cards -- Exam prep questions -- Answers and explanations -- Challenge solutions -- 11: Maintaining And Repairing Portable Computers -- Troubleshooting portable systems -- Common LCD display problems -- Replacing the LCD panel -- Troubleshooting portable keyboards -- Troubleshooting touch pads -- Troubleshooting portable unique storage -- Troubleshooting infrared ports -- Troubleshooting PCMCIA -- Troubleshooting portable power issues -- Troubleshooting docking stations/port replicators -- Portable preventative maintenance -- Rough handling -- Thermal issues -- Cleaning -- Exam prep questions -- Answers and explanations -- Challenge solutions -- 12: Windows Operating Systems -- Operating systems -- Graphical user interfaces -- Windows NT product line -- Windows 2000 -- Windows XP -- Windows 2003 server -- Windows Vista operating systems -- Navigating windows 2000/XP -- Windows 2000/XP desktops -- Drop-down menus -- Taskbar -- Start menu -- Windows 2000 control panel -- Windows Explorer -- Windows XP interface variations -- Windows XP media center interfaces -- Command prompt procedures -- Working from the command line -- Exam prep questions -- Answers and explanations -- Challenge solutions -- 13: Major Windows Structures -- Introduction -- PC hardware startup process -- Windows 2000/XP structures -- System memory management -- Windows 2000/XP registries -- Windows 2000/XP file systems -- Managing partitions -- High-level formatting -- FAT disk organization -- NTFS disk organization -- Files and filenames -- File types -- Windows 2000/XP files -- File encryption and compression -- Exam prep questions -- Answers and explanations -- Challenge solutions -- 14: Installing And Upgrading Operating Systems -- Introduction -- Installing Windows 2000/XP -- Installation methods -- Hard disk drive preparation -- Managing patches and service packs -- Troubleshooting general setup problems -- Installing Windows 2000 professional -- Windows 2000/XP setup problems -- Installing Windows XP professional -- Windows XP MCE hardware requirements -- Windows XP setup problems -- Operating system upgrading -- Upgrading to Windows 2000 -- Upgrading to Windows XP -- Performing local upgrades -- Upgrade problems -- Dual booting -- Loading and adding device drivers -- 2000/XP device drivers -- SATA drivers -- Finding drivers -- Driver signing -- Exam prep questions -- Answers and explanations -- Challenge solutions -- 15: Optimizing Operating Systems -- Introduction -- Optimizing Windows 2000/XP performance -- Optimizing virtual memory -- Optimizing the disk drive system -- Managing temporary files -- Optimizing System Services -- Modifying the startup process -- Monitoring system performance -- Monitoring application performance with system monitor -- Software maintenance -- Exam prep questions -- Answers and explanations -- Challenge solutions -- 16: Operating System Utilities -- Windows disk management tools -- Disk cleanup -- CHKDSK -- HDD defragmentation -- Backups -- Removable storage utility -- Windows 2000/XP system management tools -- Event viewer -- Windows 2000/XP system information -- Windows XP system restore -- Task manager -- Device manager -- MSCONFIG.EXE -- Remote desktop and remote assistance features -- File management tools -- System editors -- Dr Watson -- Command-line utilities -- Windows troubleshooting help files -- Internet help -- Exam prep questions -- Answers and explanations -- Challenge solutions -- 17: Basic Operating System Troubleshooting And Maintenance -- Introduction -- General OS troubleshooting process -- Troubleshooting startup problems -- General bootup/startup problems -- Windows 2000/XP startup tools -- Using Windows XP system restore -- Windows 2000/XP startup problems -- Common OS operational problems -- Optional devices do not operate -- Troubleshooting stop errors -- Windows 2000/XP application problems -- Windows-related printing problems -- Using remote desktop/assistance -- Configuring the remote desktop function -- Conducting remote desktop sessions -- Using remote assistance -- Exam prep questions -- Answers and explanations -- Challenge solutions -- 18: Printers And Scanners -- Introduction -- Printer types -- Fonts -- Basic printer components -- Dot-matrix printers -- Dot-matrix printer mechanics -- Thermal printers -- Inkjet printers -- Laser printers -- Dye sublimation printers -- Printer installation -- USB printers -- Networked printers -- Wireless printer interfaces -- Infrared printer ports -- Legacy printer interfaces -- Printer drivers -- Printer control panel configuration -- Printer calibration -- Printer options and upgrades -- Printing in windows -- Establishing printers in windows -- Printer properties -- Network printing with windows -- Scanners -- Exam prep questions -- Answers and explanations -- Challenge solutions -- |
|
19: Printer And Scanner Servicing -- Introduction -- Servicing printers -- General printer troubleshooting -- Troubleshooting Dot-matrix printers -- Dot-matrix printer power supply problems -- Dot-matrix consumables -- Printhead not printing -- Printhead not moving -- Paper not advancing -- Troubleshooting inkjet printers -- Inkjet printer configuration checks -- Inkjet consumables -- Printhead not printing -- Printhead not moving -- Paper not advancing -- Troubleshooting Laser Printers -- Laser printer consumables -- Printer is dead or partially disabled -- Print on page is missing or bad -- Paper does not feed or is jammed -- Troubleshooting scanners -- Image quality problems -- Checking the host system -- Interface cables -- Preventive maintenance and safety issues -- Dot-matrix/inkjet printers -- Laser printers -- Laser safety issues -- Exam prep questions -- Answers and explanations -- Challenge solutions -- 20: Basic Networking Concepts -- Local area networks -- LAN topologies -- Network control strategies -- Network connectivity devices -- Network transmission media -- Copper cabling -- Fiber-optic cable -- Plenum cable -- Wireless infrared links -- Wireless RF links -- Network architectures -- Ethernet -- Networking protocols -- Exam prep questions -- Answers and explanations -- Challenge solutions -- 21: Installing Local Area Networks -- Installing and configuring LAN components -- LAN adapter cards -- Installing LAN cards -- Optimizing network adapters -- Installing wireless LANs -- Installing network components in windows 2000/XP control panels -- Configuring clients in Windows 2000/XP -- Configuring protocols in Windows 2000/XP -- Networking with Novell netware -- Sharing network resources -- Network shares -- Mapping a drive -- Exam prep questions -- Answers and explanations -- Challenge solutions -- 22: Wide Area Networking -- Introduction -- Internet connectivity -- Internet service providers -- IP addresses -- Internet domains -- Internet access methods -- LAN Access to the internet -- Dial-up access -- ISDN connections -- Digital subscriber lines -- Cable modems -- Installing digital modems -- Satellite internet access -- Wireless internet access -- Voice over IP -- TCP/IP -- TCP/IP suite -- Internet resources -- World wide web -- File transfer protocol -- Email -- Secure sockets layer protocol -- Telnet -- Web browsers -- Establishing internet browser security options -- Exam prep questions -- Answers and explanations -- Challenge solutions -- 23: Network Troubleshooting -- Basic network troubleshooting -- Network troubleshooting tools -- Troubleshooting LAN problems -- Service access problems -- Checking the NIC -- Checking cabling -- Checking connectivity devices -- Windows-related LAN problems -- Troubleshooting wireless networks -- Troubleshooting network printing problems -- Troubleshooting WAN problems -- Troubleshooting broadband problems -- Troubleshooting dial-up problems -- Windows modem checks -- Troubleshooting browser problems -- Exam prep questions -- Answers and explanations -- Challenge solutions -- 24: Security -- Introduction -- Computer security -- Access control -- PC hardware security -- Environmental security issues -- Software security -- Windows network security -- Administering windows networks -- Establishing wireless security -- Malicious program security -- Viruses -- Establishing and implementing malicious software protection -- Social engineering -- Phishing -- Pharming -- Session hijacking -- Identity theft -- Exam prep questions -- Answers and explanations -- Challenge solution -- 25: Safety And Environmental Issues -- Work area and safety issues -- Work area -- Personal safety -- Avoiding laser and burn hazards -- System protection -- Power line protection -- Electrostatic discharge -- Hardware disposal procedures -- Exam prep questions -- Answers and explanations -- Challenge solutions -- 26: Professionalism And Communication -- Customer service skills -- Prepare -- Establish rapport -- Establish your presence -- Be proactive -- Listen and communicate -- Follow up -- Be responsive -- Be accountable -- Be flexible -- Be professional -- Establish integrity -- Handle conflicts appropriately -- Telephone techniques -- Handle paperwork and finish up -- Maintain an orderly work area -- Exam prep questions -- Answers and explanations -- Challenge solutions -- 27: Advanced PC Component Installations And Upgrades -- Introduction -- System board compatibility issues -- Replacing system boards -- Removing the external I/O systems -- Removing the system unit's cover -- Removing the adapter cards -- Removing the cables from the system board -- Removing the system board -- Replacing system board field replaceable unit devices -- Installing microprocessors -- Installing slot processors -- Configuring processor speeds -- Fans, heat sinks, and cooling systems -- Installing memory modules -- Replacing power supplies -- Installing power supplies -- Power supply upgrade considerations -- System upgrading and optimizing -- System board upgrading -- Exam prep questions -- Answers and explanations -- Challenge solutions -- Index -- On The CD -- Appendix A: Practice essentials exam -- Appendix B: IT tech practice exam -- Appendix C: Depot practice exam -- Appendix D: Remote support practice exam. |
| Summary |
From the Publisher: In This Book You'll Learn How To: Recognize the different types and forms of computer memory. Identify different computer cables and connectors. Troubleshoot IRQ conflicts and other computer resource problems. Identify and troubleshoot common computer motherboard components. Install core PC components, such as motherboards, processors, and memory. Install and maintain multiple computer peripherals. Identify network architectures and topologies. Troubleshoot operating system problems Describe the core functions of Windows NT/2000/XP and Windows 9x operating systems. Discover effective DOS commands excellent for troubleshooting. Use the DOS operating system or command lines when your GUI is unavailable. Recover from system startup failures. Use and troubleshoot Windows Networking. Effectively prepare yourself for exam day. |
| Subject |
Electronic data processing personnel -- Certification.
|
|
Computer technicians -- Certification -- Study guides.
|
|
Microcomputers -- Maintenance and repair -- Examinations -- Study guides.
|
| Other Title |
CompTIA A+ exam cram |
| ISBN |
0789735644 |
|
9780789735645 |
|
