"Prepared with the assistance of UCLA Health System"--Title page verso.
Bibliography
Includes bibliographical references.
Contents
UCLA Health System experience -- Care takes vision, clarity and consistency -- Never enough care -- Setting the foundation -- Safety : science, selection and challenge -- Delivering exceptional outcomes here and now -- Quality for less and for all -- High-Value innovation -- Transformative evolution -- Service Excellence -- Sustainable success through service without bounds -- Your follow-up care plan.
Summary
Provides a business model based on the UCLA Health System and explains how other businesses can use the same system to provide excellent customer experiences and dominate their industry.
Note
Online resource; title from electronic title page (AccessMedicine, viewed January 16, 2018).